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Effective Date: January 2, 2026
Pinov Inc. & Pinov Pty Ltd
At Pinov Inc, protecting your privacy and ensuring a secure user experience are our top priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our digital currency exchange services or visit our website or mobile application.
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
We collect information necessary to provide secure and compliant digital currency exchange services:
We process your personal information based on:
To fulfill our obligations under our Terms of Service
To comply with AML/CTF regulations and other legal requirements
To prevent fraud, ensure security, and improve our services
For marketing communications and certain optional services (where applicable)
Industry-standard SSL/TLS encryption for all data transmission and encrypted storage
Optional MFA for enhanced account security
Continuous vulnerability assessments and penetration testing
Physical and environmental controls with secure infrastructure
Strict data access limited to authorized personnel only
Comprehensive data protection and confidentiality training programs
Binding agreements with all employees and service providers
Established procedures for security incidents and breach notifications
Important: While we employ robust security measures, no system is completely secure. We cannot guarantee absolute security but remain committed to protecting your information using industry best practices.
We do not sell, rent, or trade your personal information.
We may share your information only in the following circumstances:
We engage trusted third-party service providers including:
All service providers are bound by confidentiality agreements and authorized to use your information only as necessary.
We may disclose your information to:
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections.
We may share your information with third parties when you provide explicit consent for specific purposes.
As we operate in multiple jurisdictions (Canada and Australia), your personal information may be transferred to, stored, and processed in countries other than your country of residence.
Note: Your information may be subject to access by law enforcement and regulatory authorities in accordance with the laws of the jurisdiction where it is stored or processed.
Depending on your jurisdiction, you have the following rights regarding your personal information:
Request a copy of your personal information
Request correction of inaccurate or incomplete information
Request deletion of your information (subject to legal requirements)
Object to certain processing activities, including direct marketing
Request that we limit how we use your information
Request data in a structured, commonly used format
Withdraw consent for processing based on consent
File a complaint with privacy regulatory authorities
To exercise these rights, please contact us at compliance@pinovx.com. We will respond within the timeframe required by applicable law.
Please note that certain rights may be limited by legal or regulatory obligations, particularly regarding AML/CTF compliance.
We retain your personal information for as long as necessary to:
Account Information
Duration of account + 7 years after closure
Transaction Records
Minimum 7 years (AML/CTF requirement)
Identity Verification Documents
Minimum 7 years from end of relationship
Communications Records
Minimum 7 years
Marketing Preferences
Until consent withdrawal or cessation of marketing
After the retention period expires, we securely delete or anonymize your information in accordance with our data disposal policies.
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at compliance@pinovx.com, and we will take steps to delete such information.
With your consent (where required by law), we may send you promotional communications about our services, special offers, and updates.
Clicking the "unsubscribe" link in our emails
Contacting us at support@pinovx.com
Updating your communication preferences in your account settings
Important Note: Even if you opt out of marketing communications, we will still send you essential service-related communications regarding your account and transactions.
Our website and mobile application may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites.
When you click on third-party links and leave our platform, you are subject to the privacy policies and terms of those external websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, technology, or business operations.
Display the revised policy on our website and mobile application with a new effective date
Send notification via email or through a prominent notice on our platform
Request your consent where required by applicable law
Give you reasonable time to review the changes before they take effect
Your Continued Use: We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
If you have questions, concerns, or wish to exercise your privacy rights, please contact us. We will respond to your inquiry within 30 days of receipt.
Email: compliance@pinovx.com
180 Northfield Dr W
Waterloo, ON N2L 0C7, Canada
Business Number: 1591582-1
FINTRAC MSB: C100000263
232 Unley Rd
Unley SA 5061, Australia
ACN: 682 072 608
AUSTRAC DCE: DCE100884196-001
This Privacy Policy is regularly reviewed and updated to ensure compliance with evolving regulations.
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