With PinovX, you can:

• Buy crypto with regular money (fiat)
• Sell crypto for regular money (fiat)
• Send money to family, friends, or businesses anywhere in the world

Please see supported currencies and countries here.

Yes. We require identity verification only ONCE to keep yourself and PinovX safe and secure:

• Individuals: Complete KYC (Know Your Customer) verification
• Businesses: Owner must first complete KYC then request KYB by contacting support

Learn more in our Privacy Policy and AML Policy.

Yes. That verification was only for transactions on those exchanges. To use the PinovX app, you'll need to download, register and verify directly in the app.

No. We never hold your crypto—you keep it in your own wallet. But you can keep regular money (fiat) in your PinovX account.

Your fiat is held in segregated, safeguarded accounts with our trusted banking partners. Neither we, our partners, nor our employees have access to your funds—only you can authorize transactions.

Click here to see which currencies you can hold.

Buying: Give us your wallet address at checkout. Once your payment goes through, we send the crypto straight to your wallet. It's faster if you already have money (fiat) in your PinovX account.

• To add money to your PinovX wallet, refer to these steps
• Refer to this video/steps to buy cryptocurrency from us

Selling: We give you an address to send your crypto. Once it's confirmed (usually 5 minutes to 1 hour), we add the money to your PinovX account.

• Refer to this video/steps to sell cryptocurrency to us

Most transactions on PinovX are completely free except CAD to CAD transfers—no fees for buying crypto, selling crypto, or sending money abroad.

For full details, see our pricing schedule here.

Yes. You can send money (Fiat) to anyone through PinovX. Check the app for which currencies we support.

We're always adding new coins, currencies, and features to make things easier for you.

All personal accounts can transact in equivalent of 8888 CAD daily. Business accounts get higher daily limits. Email support@pinovx.com to set up a business account.

Absolutely. Your fiat is held in segregated, safeguarded accounts with our trusted banking partners. Neither we, our partners, nor our employees have access to your funds—only you can authorize transactions.

We apply bank-level security to protect your account. And because we don't hold your crypto, you remain in full control of it at all times.

• Adding money via Interac: Usually instant to 30 minutes
• Buying crypto: A few minutes after your payment clears. Faster if you use your PinovX balance
• Selling crypto: Money appears in your account in 5 minutes to 1 hour after confirmation
• Sending money: Instant to 30 minutes for CAD to CAD. Please see our schedule for international remittances

Adding money via Interac: Please follow the instructions when adding money via Interac. Interac e-Transfers can only be received from your account which has your exact KYC name. To avoid delays or loss of money, use the COPY button to ensure you use the correct security answer and reference number when adding money.

Crypto: Crypto transactions can't be reversed. Always check the address twice before sending. If you send to the wrong address, we can't get it back.

Money transfers: Contact us right away at support@pinovx.com. We'll try to help, but we can't guarantee recovery if the transfer is already complete.

Go to the app and find these options:

• Password: Settings → Security → Reset Password (or use "Forgot Password" when logging in)
• Payment PIN: Settings → Security → Reset Payment PIN
• 2FA: Settings → Security → Manage 2FA

Follow the steps below:

• Log in to your PinovX account.
• Go to Settings.
• Select Personal Information.
• Tap Delete Account.
• Choose your reason for closing the account.
• Tap Delete Account.
• Type DELETE in the confirmation field.
• Confirm to begin the offboarding process.

Once confirmed, your account closure process will begin.

• Account closure is permanent and cannot be undone.
• You will lose access to your transaction history, wallet details, and saved settings.
• Any pending transactions must be completed or cancelled before closure.
• Reopening a closed account requires full onboarding and KYC verification again.

If you require assistance or have questions, please contact Support before proceeding.

No. You only complete KYC once. If you verify your identity in the PinovX app, you do not need to complete KYC again to use OTC. OTC cannot be used unless you already have a valid, verified PinovX profile.

Sign up on OTC using the same email address you used in the PinovX app. Your verification will be recognized automatically.

Simply log in or sign up on OTC with the same email you used in the PinovX app — your verification will sync automatically, and you can proceed to place your order.

No. Each person may only have one PinovX account. Duplicate or multiple profiles are not permitted and may be restricted or closed in line with our Terms of Use.